Data Deletion

Remove a Facebook or Instagram connection

An administrator can first open Connected Apps in Chantivo, select Facebook or Instagram and disable the connection. They can also remove Chantivo from the business integration settings in their Meta account.

Request complete deletion

Send your request to hello@chantivo.com with the subject “Chantivo Data Deletion” and include:

• the name and email associated with the account;
• the company name in Chantivo;
• the name of the connected Facebook Page or Instagram account, if applicable;
• whether you are requesting deletion of one integration or complete account closure.

Processing your request

Chantivo may verify your identity and authority over the account before acting. We will confirm receipt, then delete or anonymize the relevant data within a reasonable period, generally within 30 days. Some information may be retained longer when required by law, accounting obligations, fraud prevention or dispute resolution.

Data deleted

Depending on the request, deletion may cover the user profile, Meta access tokens, Page or business account identifiers, imported conversations, contacts and other CRM data associated with the company. Revoking a connection prevents Chantivo from receiving new data from Meta.

Questions

To follow up on a request or ask a question about your personal information, contact the Privacy Officer at hello@chantivo.com.